Returns & Credits Request

  • All returns for credit require a Return Goods Authorisation (RGA) number and prior approval from Australian Medical Solutions Customer Experience Team. 
  • All returns for credit claims must be made within 3 business days of receipt of goods.
  • Any product(s) for return must be unused, unopened and in original packaging. Australian Medical Solutions will not accept a returned product(s) where the product(s) has been used, marked, taped, opened or otherwise tampered with by the customer.
  • Product(s) sourced specifically for a customer are not returnable unless they are faulty or the supplier agrees to accept the return.
  • Under no circumstances will cold chain goods be accepted for return unless they are damaged, defective or incorrect. Short term expiry dates will be considered on a case by case basis. Short term is an expiry date no longer than 6 months from date of invoice.
  • Freight charges applied on the original invoice may not be credited.
  • Australian Medical Solutions reserves the right to charge freight, handling and/or restocking fees on all returns.

CHANGE OF MIND RETURNS

If you have changed your mind about your order, we are happy to offer you an exchange or refund provided that:

  • The items are returned within 7 days of delivery (excluding Marketplace items, which have a 30-day returns policy);
  • You can show your original receipt, online tax invoice or other adequate proof of purchase at the time you return the items;
  • The items have not been used or damaged in any way including that:
  • They are in their original packaging including manuals, pamphlets and all accessories; and/or
  • They are unopened, unused and in their original saleable condition;
  • The items are not in the list of categories ineligible for a change of mind return (see below).

Unfortunately, items in the following categories are not eligible for change of mind returns:

  • Made to Fit Items 
  • Items that are on Sale or Promotion 
  • Engraved Products 
  • Special Orders 
  • Independent Living items 

Important: Unwanted goods must be pre-approved by our Returns Department prior to returning or they may be rejected and mailed back.